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What is the Difference between ConsoleWorks and SNMP?

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While SNMP is a great tool for what it does, it only solves part of the problem. SNMP is an agent-based polling solution, and its abilities are thus limited to performance monitoring and visibility within a “poll cycle.” With polling solutions like SNMP, many organizations may experience false positives if an outage occurs and is resolved between polling cycles – which, depending on the configuration, can be 15 minutes or longer – which contributes to a false sense of security, availability, and compliance. Furthermore, when a machine is being configured, from a hardware, operating system, or network perspective, SNMP is not the tool to provide visibility into configuration activities.

The major difference between ConsoleWorks and SNMP is that ConsoleWorks monitors people – privileged users – whereas other tools log the results of human activity through events that are not always clear enough or contain enough detail.

The level of messaging that is different with ConsoleWorks versus SNMP and other polling solutions is the people log, the people messages, the people alerts and alarms – both on the running OS and when the machine is in single user, configuration, service, or maintenance mode.

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Consistent Monitoring and Logging When Nothing Can Be Lost

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Organizations that must meet stringent compliance standards like NERC-CIP, SOX, HIPAA, and PCI DSS may be subject to fines or even criminal actions if they don’t meet the requirements. In order to be compliant, logging and monitoring must be configured such that they are always running and monitoring everything possible, even in the case of hardware or software failure. Unlike most technology approaches, ConsoleWorks remains fully functional in all modes, including single user, standby, and failure modes enabling consistent monitoring and logging, not just under normal operating conditions, ConsoleWorks meets the most stringent of compliance practices.

Additionally, for organizations with a fault tolerant environment, one with redundancy built into the infrastructure, ConsoleWorks can be used to strengthen that redundancy.

This Redundant Automatic Failover configuration consists of two ConsoleWorks invocations, which under normal operating conditions are simultaneously connected to each managed device in the environment, making the solution fully redundant with no single point of failure. If the primary invocation fails, the secondary invocation continues to monitor and manage the enterprise.

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IT Operations Improvement for Virtual Machines (VMs)

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The use of Virtual Machines or VMs in IT introduces a new layer of complexity in the IT infrastructure, and adds new challenges to IT operations and management. At TDi Technologies, we recognize that addressing operational needs shouldn’t stop at traditional IT environments. That is why ConsoleWorks delivers all of the IT operations benefits for virtual environments that are already being realized in traditional IT infrastructure environments by our customers.

An important part of reducing management costs is the ability to correctly identify, diagnose, and remediate issues and problems – and doing so while maximizing availability and reliability of systems. ConsoleWorks delivers an efficient and effective operations solution with automation, issue isolation, root cause analysis, and remediation that simplifies and expedites configuration, automates bulk patching, and helps resolve issues fast.

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Change Management with ConsoleWorks

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One of the biggest compliance challenges organizations must address is documenting the actions of privileged users. But this challenge often falls into the change management bucket as well. When implementing organizational change, documentation is key in ensuring that things are going according to plan. Unfortunately, traditional change management often requires privileged users to manually document their activity. This practice fails to meet one of the primary goals of change management – to minimize the impact of organizational change on workers. Not to mention the margin for error – missing records, inaccuracies, and inconsistencies will exist in this scenario.

Fortunately, ConsoleWorks solves this problem. By sitting between privileged users and privileged interfaces, ConsoleWorks can capture every keystroke of privileged users and automatically produce digitally signed records. This eliminates the need for manual documentation and provides an accurate way to verify practices across the entire IT environment.

ConsoleWorks can also be used to directly enforce policies with real-time control capabilities. Privileged user activity is captured in real-time and can be scanned for out-of-policy activity. Control capabilities range from generating an email or text message to programmatically terminating a user session.

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TDi Technologies Granted New Patent for a Method for Log File Time Sequence Stamping

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TDi Technologies today announced that on September 4, 2012, it was granted a new patent by the United States Patent and Trademark Office: U.S. Patent # 8,260,751, LOG FILE TIME SEQUENCE STAMPING. This technology patent helps IT systems administrators monitor and manage IT enterprises consisting of a large number of systems for failures, security breaches, and network utilization. These systems can generate a large amount of data that is stored in disparate log files. TDi has invented technology that correlates log data from many types of systems to its centralized monitoring environment, ConsoleWorks, to facilitate a fast and effective method for reconstructing and remediating a failure.

“This patent further increases the value and importance of TDi Technologies’ patent portfolio as it pertains to IT infrastructure management and monitoring,” said Bill Johnson, TDi Technologies founder, and president. “In today’s IT enterprise software market, patent portfolios are recognized as necessary assets and we believe TDi’s patent portfolio is not only necessary but vital to the market.”

The company’s complete patent portfolio provides automation, optimization, control and management capabilities that dramatically improve the ability of IT to meet the demands of the business.

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